Privacy Policy for Legacy Koi

Last updated: [04/05/2026]

Legacy Koi is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, place an order, or contact us.

1. Who We Are
Legacy Koi is a UK-based business supplying koi carp, pond equipment, and related products. For the purposes of data protection law, Legacy Koi is the data controller of your personal data.

2. What Information We Collect
We may collect and process the following types of personal data:

Information you provide directly
Name
Billing and delivery address
Email address
Telephone number
Payment details (processed securely via third-party providers)
Order history and preferences

Information collected automaticallyI
IP address
Browser type and device information
Website usage data (via cookies)

3. How We Use Your Information
We use your data to:
Process and deliver your orders
Communicate with you regarding your purchases
Provide customer support
Improve our website and services
Comply with legal obligations
Send marketing communications (only if you opt in)

4. Legal Basis for Processing
We process your personal data under the following lawful bases:
Contractual necessity – to fulfil your ordersLegal obligation – for accounting and regulatory requirements
Legitimate interests – to improve services and prevent fraud
Consent – for marketing communications (where applicable)

5. Sharing Your Information
We only share your data where necessary, including with:
Courier and delivery companies (e.g. FedEx, APC, Royal Mail)
Payment processors
IT and website service providers
Legal or regulatory authorities when required
We do not sell your personal data to third parties.

6. Data Retention
We retain your personal data only for as long as necessary to:
Fulfil the purposes outlined in this policy
Comply with legal and tax obligations
Typically, order records are kept for up to 6 years in line with UK tax regulations.

7. Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018,
you have the right to:
Access your personal data
Request correction of inaccurate data

Request deletion of your data

Restrict or object to processing

Data portability

Withdraw consent (for marketing)

To exercise any of these rights, please contact us using the details below.

8. Cookies
Our website uses cookies to:
Improve user experience
Analyse website traffic
Enable essential site functionality
You can control or disable cookies through your browser settings.

9. Data Security
We take appropriate technical and organisational measures to protect your personal data against:
Unauthorised access
Loss or misuse
Alteration or disclosureHowever, no online system is completely secure, and we cannot guarantee absolute security.

10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these third parties.

11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:Legacy Koi
Email: [info@legacykoi.co.uk]
Phone: [07498453055]
Address: [89 Crosby Road,Grimsby,DN331LT]

13. Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website: https://ico.org.uk